| Name of Complainant | |
| Date of Complaint | July 22, 2025 |
| Name(s) of companies complained against | Banjara electronics |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered a brand new OnePlus Buds Z2 (Wireless), Order ID #20580796, but what I received was a second-hand / used product — and I’m extremely disappointed with this experience.
Issues with the product:
The buds appear to be used or already paired before
Charging cable is completely missing.
The box is not sealed properly — not a brand-new item
This is highly unprofessional and unacceptable. I placed the order expecting a genuine new wireless product, not a repacked item with missing accessories.
I request an urgent resolution.
Either send me a fresh, sealed replacement with all accessories.
Or process a full refund immediately.
If this issue is not resolved promptly, I’ll be compelled to escalate the matter to higher authorities, consumer forums, and raise it publicly on social media.
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