Received old product – scratches, marks, defects & dirts

Name of Complainant Sumit Karna
Date of ComplaintApril 5, 2023
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Sumit Karna:

I received an Air cooler that looks old, has dirt at the corners and edges, has scratches and marks. There are some manufacturing defects too. I did not open the entire product as these defects were visible easily. I have requested for refund, but they are forcing replacement. This is a long process. I need this product in urgent basis. They cannot even share by when the product will he replaced. I can’t wait longer than 6th April. I am demanding a refund if possible else replacement before this timeline.
if Flipkart had delivered good product, i would have never come here or wasted my time talking to Customer care

Image Uploaded by Sumit Karna:

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