| Name of Complainant | |
| Date of Complaint | July 19, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
We have placed an order from the Amazon Site for [RedmiBook Pro Intel Core i5 11th Gen H Series 15.6-inch(39.62 cm) Thin and Light Laptop (8GB/512 GB SSD/Windows 11) (Charcoal Gray, 1.8 kg, ] on 21st June 2023 against order No: 402-8579227-7338701 of Rs. 40990.00 with my HDFC card ending with 2916. Firstly, the delivery date which was actually shown to me on Amazon product was not delivered on the same date. we tried to contact your delivery person but he hasn’t picked up the call the next day after so many follow-ups he has delivered the damaged product. On the same day, we launched a complaint about this incident. But now they are blaming us that they have delivered the right product and we are lying. 41000 is not a small amount, it’s hard-earned money. After many follow-ups and writing emails, they have denied to refund the money or any replacement of the order. Last got this email on 18/07/2023 from the Amazon dept.
[email protected]
4:07 AM (7 hours ago)
to me
Hello,
Thank you for contacting us.
I have fully re-investigated the issue with the return on order 402-8579227-7338701.
As we informed you earlier, your return for order 402-8579227-7338701 contained a different item instead of the original product.
Our records show that the order was complete and in proper condition, and the correct item was in the package when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you.
To protect our employees and customers, we have disposed of the incorrect item that we received as per our policy.
As stated in your previous messages, we cannot issue a refund for this order until we receive the correct item.
While I know you’re disappointed with our stance on this matter, I want to assure you the information you received is correct.
We are unable to provide additional information on this matter. If you would like additional details, you can review our previous correspondence with you and our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
www.amazon.in/conditionsofuse
I’m sorry for any disappointment caused and appreciate your understanding.
Sincerely,
Account Specialist
Amazon.in
www.amazon.in
Request you to kindly look into this matter and strict action against Amazon. I want my money back.
Regards
Raman Jha
9818214732.
