Received fake product requesting original product or refund of my payment

Name of Complainant sheela
Date of ComplaintMay 30, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by sheela:

Order id – OD328144895902691100

Requesting original product or refund of my payment

Dear Sir/Madam,

This letter serves as a formal request for give me a original product or a full refund on the product that I bought from your company, through your Online Store.
I purchased a [fair insta skin lightening cream order id – od328144895902691100, and paid a total amount of [696].
It seems that the product is fake in the package. I ordered fair insta skin lightening cream order id: OD328144895902691100 in Flipkart online service, I received a fake product I have all prof, before I use to buy in Apollo, I saw same product in Flipkart online service in offer price, but they sent me fake product and when I check 93 review I open that also they made fake, I had complained instantly to the customer support team but they’re not helpful and have raised many complaint about this issue but unfortunately there is no response on the same, so I am here to seek for your help.
I read your terms and conditions, and I am well aware that customers are entitled to a return the fake product,
I attached the receipt that I got with the product as proof it was purchased from the company.
I hope to hear from you soon about the procedures for returning original product or receiving a refund.

India

Sincerely,

Sheela
sheelacinderella@gmail.com
9739979454

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