| Name of Complainant | |
| Date of Complaint | April 30, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had ordered one plus buds amounting to Rs.4999 from Flipkart on 21apirl . On 27 april, the order was delivered. The outer package was intact but the inner package was in a bad state. When I opened the inner package, I found that I was delivered a one plus box but not buds in box.
Immediately I raised the return request but there was no response from the customer service team for 48 hours despite me contacting them multiple times. So, I sent a message to their Twitter handle for which they responded , and asked me to attach my Aadhar card for a third party vendor to authenticate and they have also asked me to sign a Consent form which states ‘Lodging of FIR for the missing Mobile/Laptop’.
Flipkart is forcing me to share my personal confidential documents (Aadhar card, Voter ID, Driver’s license) to process my return request. I do not want to share such confidential documents to Flipkart or other third parties due to privacy risks. If the Seller and Flipkart have delivered box product, why are they demanding to share confidential documents for their own faults? Nowhere in their returns policy have they asked the customer to provide the ID proof to process the return request. So, why are they asking me to provide the same?
Also, why is Flipkart demanding me to sign a consent form to lodge FIR for a missing Laptop/Mobile? I had ordered for a one plus bud , not a Mobile/Laptop.
Flipkart is causing me too much of mental stress and I’ve been waiting for a week for them to resolve this issue, but in vain.
I want Flipkart to –
1. Process my return request without sharing my confidential documents (Aadhar card, Voter ID, Driver’s license, etc)
2. Send a replacement or refund the amount paid 4999.
3. Send the correct consent form for the one plus buds not for Laptop/Mobile if they want me to sign it.
Kindly help me out.
Order ID:OD124723023810113000
Image Uploaded by Kiran Kumari: