| Name of Complainant | |
| Date of Complaint | July 25, 2021 |
| Name(s) of companies complained against | myntra |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered 4 clothing items from myntra And on receiving i was delivered a small package of myntra .I asked delivery executive that if he has more parcels because i had payed him total amount of that 4 clothing. He said he had this small packet on my name.so i opened the packet in front of him only and found two rectangle small boxes with nothing inside but had a label of some makeup item.i told him that this is not what i ordered and that too an empty packet and as i have payed him in cash ,on handling me the product he had marked it to be delivered,all 4 of them.i was so anxious i asked him to take back and bring my ordered product then he assured me that if i complain in myntra customer care it will be resolved and he would bring back my order the very next day itself. So i did as he said but myntra didn’t respond. I wrote emails , called them, gave them pictures of the boxes and packets even delivery executive was ready to talk on behalf of us but every effort was in vain.And despite all these efforts they notified me that they did check and found nothing so they wont return our money.I told them that kindly check on ground level,talk to delivery boy atleast because i have opened the packet in front of him but they said my complain was closed.without even consulting me they closed the issue. And i lost total amount of 4328.
It was clear issue of misplaced items as labels was not clearly put ,even invoice inside the packet was blurred but that did not had my name on it.I have sent all the pictures but they did not respond. I have lost faith in online shopping this how we are treated.They exploit us of our money and also time.
