Name of Complainant	SARAVANAN
Date of Complaint	August 16, 2023
Name(s) of companies complained against	Amazon products and delivery
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Hi
Really very very worst customer service in Amazon, they not understanding customers pain .

I have ordered one product on Aug 9 still I am not received correct product.

Last 11 Aug received product at 10:22 pm and I have requested replacement on the same product on a same day. Due to defective product.

14 I have not received any calls from Amazon delivery partner but they mentioned in app delivery attempted.

Till now I have made more than 15 calls to Amazon customer services.

And on Aug 15 I asked to Amazon agen, shall go to near Amazon hub and get my product and he replied sure you can go get same.

35 mins journey I reached particular hub area but I can’t able get exact address from Google and again make call Amazon agent they said sorry you no need to come hub , I will raise delivery requests today itself you can get this product from your delivery address based on his promise went home but still I am not getting any updates on the product delivery.

Today 16 Aug made call to Amazon customer service agent he telling I can’t give Amy promise on delivery related timeliness if you want refund pls let me know I will initiate.

Really it’s vet bad , no one have a exact updates on delivery relatedupdates custumer service agents telling thay receivedrequests they will deliver . On 15 Aug received call from amazon hub perungudi he also promised me I will give your product 15th of Aug 2023 but attempted.

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