| Name of Complainant | |
| Date of Complaint | August 15, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a Western Digital WD Blue SA510 SATA 500GB on Amazon on August 5, 2023.
Order ID: 402-4445106-2129949
This SSD has connection issues. I followed the Troubleshoot page on the Product Support page about the SSD on Amazon, but nothing fixed it. So I contacted Amazon to get a replacement or return of the product. They said that they would investigate the product. For that, I have to upload a picture of the product at the given link. So I uploaded it. They said that I would get my resolution on or before August 13.
On August 9, 2023, I received an email: ‘We are writing to inform you that we reviewed your account for order activity details and we found that you have claimed refunds because you reported to have experienced issues with your orders.’ So I contacted them again regarding the mail because this is the first time I have received a defective product and requested a replacement or refund. They said that it was a mistake, and I don’t have to worry.
On August 13, 2023, I didn’t receive any resolution, so I contacted customer support again, and they said that they investigated the product and didn’t find any defects. So, I ask them how they investigated the physical connection of a product without even seeing it. They said that they couldn’t disclose any information regarding this. So, I asked them to provide me with a written proof at my email address. They refused to send me a mail and stated that they informed me in the call, and that was the proof. But I need the proof, so I refused to disconnect. When they saw that I didn’t want to disconnect without proof, they said that they had sent me the mail. But as I hadn’t received any mail, I refused to disconnect and asked to send it again. And they said that after some time I would receive the mail and disconnected from their end.
On August 15, 2023, I contacted them again as I hadn’t received any mail regarding the update. The first agent rudely cut the call in the face, saying that we couldn’t help you with this product and couldn’t send any updates.
So I contacted them again immediately. This time, they sent me a message saying that the product was not defective. And in the call, they said that if I face any issues, I have to contact WD Support for support.
So, I am within the return and replacement period of the product, and they refused to take any action against that defective product.
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