Name of Complainant	Jitender Bhalla
Date of Complaint	June 20, 2021
Name(s) of companies complained against	Amazon
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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This is regarding Order# 171-1100228-7169935

I have ordered  Hitachi 1.5 Ton 5 Star Inverter Split AC (Copper RSOG518HDEA Gold) on 2 June 2021, after receiving the courier on 7^th June the  installation team contacted me for the same (INSTALLATION REQUIRED , Req. 21060704709).

While the Installation team was doing unpackaging we found Hitachi’s Indoor unit box containing the “Godrej” product and the outdoor unit was completely damaged or burnt.

I called amazon customer care, explained everything to them and requested a return request immediately, they have raised the request but still return pickup has not been done.

It’s been almost 4 days I have been following with amazon customer care but no action has been taken yet, every day they simply cancel my previous pickup request and raise a new request, could you please help to refund my amount back.

Also I have shared Seller review (BIG ELECTRO SALES) on your amazon portal so that the same incident will not occur with any other customer but that has also been removed.

Please find attached unpacking videos and photographs for more details.

Image Uploaded by Jitender Bhalla: