| Name of Complainant | |
| Date of Complaint | December 14, 2020 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I Place an order of Realme C12 mobile on 29th Nov from Flipkart with payment mode EMI but I rec’d different model which was Realme C11 on 30th Nov.
Then same day I raised issue for replacement but on 3rd dec they reject my issue due to they didn’t rec’d my I’d but many time I told them that I uploded the I’d but may be some technical issue from your hand it will not received by you. After that Again I raised replacement ticket on 3rd Dec and seller approve my replacement and confirm me that they will replaced my product till 10th Dec.
On 9th Dec I rec’d msg, msg was your order is out for delivery and it will provide you today. Then I called to wish master for asking the status of my delivery and he said that he will come around at 4:00 to 4:30 evening but till the evening wish master did not call me then I tried to call him many times but he didn’t answer my call.
After that in the evening on 7:49pm I got a msg of delivery failed.
From 30 Nov to till today I was just trying and waiting for my replacement but nothing in my favor.
Whenever I talked from Flipkart customer executive they just said that we are escalating your issue with high preference and we are sorry, we will resolve your issue ASAP.
Please help
Image Uploaded by AASHISH RANA: