| Name of Complainant | |
| Date of Complaint | April 7, 2022 |
| Name(s) of companies complained against | Croma |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased nokia 5.4 online in croma website and since it’s croma ,i trusted highly and paid complete amount of Rs13000 on 27th March 2022.
As promised the product was supposed to deliver on 28th March 2022. The status changed to out of delivery since 29th March 2022 but the product was not delivered till 31st, which is when i raised cancellation request on 31sy night as i already purchased mobile from Amazon. The next day of cancellation request i e on 2nd April, status changed to delivered without me even receiving the product. How can they show false information that ita delivered without even delivering the product?
I have been calling croma customer care since the time i booked the mobile, no use at all, they even shared me the delivery person mobile who had switched off his mobile.
Croma lost all the trust i had in them past many years with this incident because it’s been 10 days they haven’t resolved my issue not refund my amount. Seems everyone working in croma are taking customers ver liniently otherwise this would not have happened to me first of all and even after multiple complaints, no one in croma even bothers because it’s not thier money which is lost right.
Finally want to say better go for Flipkart or Amazon as it’s highly trustable.
