| Name of Complainant | |
| Date of Complaint | June 2, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected sir,
I am writing this mail to inform you that on 27th may 2022 i purchased realme X7 pro with order id (OD125047315070213000)mobile phone from flipkart and paid full amount of 30028 for the same, On the very next day i received the mobile phone which was dead on arrival(not getting on), At the same time i raised a request of replacement through my mobile. and flipkart sent a technician to my home. He came and checked the phone and approved the request for replacement. I waited for the next 4 days for the replacement. This morning I received a call from the E-kart executive (harish) from sahibabad hub stating that he will not pick my replacement product as there is no option to pick the dead on arrival phone, Then i visited the nearest sahibabad hub and contacted the manager of ekart for the same. he also denied by stating that flipkart provided them a checklist in which it was mentioned that they have to pickup working phone and if the phone didn’t turn on they can refused to deliver it. I request you to please provide me with a resolution for the same issue as I am not that rich and I am not sure that flipkart and ekart will help me. I purchased the phone through emi and I have to pay the emi for the next 9 month. I am not going to pay money for the dead phone.
I am providing you all the details mentioned below:
Name: Karan Nautiyal
Phone number: 9582889360/9871941976/9910328220
order id:OD125047315070213000
amount paid:30028
Replacement Accepted Replacement ID: 12202505676602268845
Address: 93-b kalpana appartment sector 5 Vaishali Sector 5, Vaishali, near sec5 sabzi mandi Ghaziabad – 201019, Uttar Pradesh
Kindly do the needful and provide me a resolution for the same.
I am Also going to file a complaint in consumer court for the same If I didn’t get a resolution.
Regards,
Karan Nautiyal
