Product not delivered on promised timelines

Name of Complainant Saurabh Singh
Date of ComplaintSeptember 6, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Saurabh Singh:

I have made a Realme phone purchase on 26th Aug 2022 which was suppose to deliver on 29th Aug (order ID- OD125836598429201000).

The team is not making any progresses despite calling them amd wasting my time over phone calls.

Their escalation does not care at all and they just drop a canned copied response that we are looking into it and all.

The resolution date was changed to 3rd Sep then to 5th Sep and is happening thrice in the last 2 months.

Two times I had to cancel the order. Also, there is no human connection or personalization from their escalation team, feels like they DO NOT CARE at all.

Image Uploaded by Saurabh Singh:

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