Product delivered with incorrect configuration twice even in replacement.

Name of Complainant Rajesh Sharma
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajesh Sharma:

I ordered a laptop Acer 5 (intel core i5) with configuration 8 Gb ram, 1 TB HDD and 256 SSD but received product without 256 SSD.

On complaint they assured replacement of asset with correct configuration but replacement again received without 256 SSD.

On filing complaint again, Amezon team refuse to help except refund and they told me to take up with manufacturer.

Amezon site is fooling us with showing different products on website and delivering a different one.

They have no compensation for customers time and money spent.

Pl arrange to resolve the issue.

Image Uploaded by Rajesh Sharma:

Product delivered with incorrect configuration twice even in replacement.

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