| Name of Complainant | |
| Date of Complaint | June 12, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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To
The Customer service representative
Airtel,
Myself, Krishna Majumder. I am a customer of Airtel having a prepaid number 9474436826. I am a customer of Airtel having a prepaid number 9474436826. From last few days, I am communicating with you regarding utilization of full validity of 149/- (unlimited call + 2 GB data for 28 days) pack which I have recharged on 05/06/2021. At that time the offer 598/- ( unlimited call + 1.5 GB data/ day for 84 days) was active in my number. That offer was valid till 7th June,2021. As a practice, I recharged the number prior to expiry to get uninterrupted service. But the countdown of the validity starred from the point of recharge. Then I have e-mailed the issue to appellate@in.airtel.in, 121@in.airtel.in, nodalofficer.wb@airtel.in to take steps so that I do not lose 4 days validity of the recharge 149/-. In response to that, I have got a call from customer care. The service representative after listening to my problem said that the package of 149/- will be removed and get activated from 08.06.2021 on my mobile number for my convenience. I have also received an email from appellate@in.airtel.in with the same assurance. But now, a new problem have arrived. Today morning, I suddenly came to know that my outgoing call facility has been stopped without any valid reason. Even in yesterday’s conversation with the customer representative told me (telephonic conversation on 121) that my pack validity is upto 1st July, 2021; although in previous E-mail from your end it was assured that the package will start from 08.06.2021. I am asking for your prompt action in this matter, so that I can call without disturbance. I want to ask 1 more thing, how much the customer care calls charge. Yesterday around 20/- have been deducted from my account as a charge to communicate with customer representative. The representatives kept my call in hold many times during the conversation, due to some reason. I don’t understand, what is the logic of deduction when a customer of your company is talking with service providers. Is this your policy so that less and less customers opt for long ( or even short) discussion with customer representatives. I don’t know what to say to you. You guys are making things worse day by day with your activated. I am really disappointed. I don’t know whether you are giving my case emphasize or not. I feel like I am being harrashed without any reason. I demand your early response in this matter, preferably via phone-call, or is it too much to ask ?
