| Name of Complainant | |
| Date of Complaint | October 10, 2023 |
| Name(s) of companies complained against | Moneyview |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Amit Chavan
Amey0019@gmail.com
10-10-2023
LAN number-150536990462
To provide some context, I reached out to MoneyView with a request for settlement assistance on 07-10-2023, and shortly after, I received a call from one of your agents, whose name I do not have. During the call, the agent informed me that they had contacted several individuals from my contact list, seeking information about my financial situation. This unauthorized access to my personal contacts has left me feeling violated and concerned about my privacy.
I would like to emphasize that I never provided consent for MoneyView or its agents to contact anyone on my contact list. This breach of privacy is not only unethical but also a violation of my rights as a customer seeking assistance with my financial matters.
I request the following actions to be taken to address this issue:
1. An immediate investigation into the actions of the agent who contacted individuals from my contact list without authorization. Agent Name is Swati Kulkarni +91 74004 56393
2. A formal apology from MoneyView for the breach of my privacy and for the distress and inconvenience this incident has caused me.
3. Assurance that such unauthorized access to customer contacts will not occur in the future and that stringent privacy policies and procedures will be put in place to protect customers’ personal information.
4. A commitment to ensuring that all MoneyView agents are properly trained and educated on privacy and data protection policies.
I believe that taking these steps will demonstrate MoneyView’s commitment to customer privacy and satisfaction. If this matter is not resolved promptly and to my satisfaction, I may have no choice but to escalate it further by seeking assistance from relevant authorities and consumer protection agencies.
I kindly request that you acknowledge the receipt of this complaint within 5 business days and provide me with a timeline for when I can expect a resolution to this issue.
I hope that MoneyView will take this matter seriously and take immediate steps to rectify the situation. I appreciate your attention to this matter and look forward to a swift and satisfactory resolution.
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