| Name of Complainant | |
| Date of Complaint | December 10, 2024 |
| Name(s) of companies complained against | Royals Moonlight Resort |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to file a complaint against Royals Moonlight regarding the misleading information provided during the purchase of a holiday package.
I was informed that the total cost of the holiday package was INR 45,000, and no additional charges would be applicable. Based on this assurance, I paid INR 5,000 to book the plan.
However, two days later, I received an email containing the company’s terms and conditions. To my surprise, it stated that I would need to pay Annual Maintenance Charges of INR 10,500 + GST before availing of the package services.
This crucial information was never disclosed to me at the time of purchase. I believe this constitutes misrepresentation and lack of transparency. I have attempted to seek clarity on this matter but have not received proper updates from them.
Due to the company’s unethical practices and failure to disclose complete information, I request your kind intervention to help me get a refund of the INR 5,000 I paid.
I trust that the Consumer Court will take the necessary action to address this grievance and ensure justice.
Company Email ID for you reference:- customercare@royalsmoonlight.com
info@royalsmoonlight.com
royalsmoonlight@gmail.com
royalsmoonlightresort@gmail.com
Thank you for your assistance.
Sincerely,
Arbaaz Sayyed
