Name of Complainant	N Lakshmi
Date of Complaint	June 25, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Team,

I (N. Lakshmi) erroneously recharged 1498/- amount for 365 days plan for mob no (9972177047) on 23rd June instead of recharging for mob no(9008378230).

Since 3 days I’m trying to catch up with customer support officers through helpline & also by sending messages to cancel the transaction, but in vain.

Personally went to airtel office on 24th June where front desk officer advised me to send mail to get the concern addressed.

Please cancel the transaction no: 200623341134 done on 9972177047 & recharge the same amount for 9008378230 mob no & do the needful.

Also, I had to face very rude & harsh airtel payment officer Pinky who dint heed ears to my concern when she called on 25th June at 13.08 (received mob no: 9724126697) but bluntly kept saying she will be of no help to me & was abruptly kept interrupting the conversation every time.

She dint even agree to arrange call back from escalation officer. Such officers will definitely provoke customers to forcefully switch to different service providers irrespective of the customer grievance level..

Airtel with such vast customer base shouldn’t miss business cause of such rude officers. Pls look into it & also fix my grievance.

Thanks in Anticipation!

N. Lakshmi

Image Uploaded by N Lakshmi: