PREPAID CHARGED FOR 249ON 24-09-2020– BUT SAYS OUTGOING EXPIRED

Name of Complainant ASHRAF M
Date of ComplaintOctober 1, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by ASHRAF M:

My Airtel Number is 7736416679
validity was upto 25-09-2020, and I recharged (PREPAID) via thanksapp site on 24-09-2020.
sms followed

‘you have added Rs.158.00 in your Airtel Payments Bank wallet.
bill payment of Rs.249 initiated .The amount will be reversed if the
transaction is not successful.
Money wsa transferred from wallet to recharge on 24-09-2020 .Not recharged so far.Nor the amount is reversed.

But when tried to make a call on 27-09-2020,it says
‘ your outgoing services has expired’

Please solve this issue so that I can make calls

rgds,

ASHRAF.M

Image Uploaded by ASHRAF M:

PREPAID CHARGED FOR 249ON 24-09-2020– BUT SAYS OUTGOING EXPIRED

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