| Name of Complainant | |
| Date of Complaint | October 24, 2020 |
| Name(s) of companies complained against | Vodaphone |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir / Madam,
I am writing to you to raise an issue about: Post Paid Plans
The issue that I have experienced was: All I wanted was to switch to Pre-paid from my post-paid connection , as i was absolutely not satisfied with the customer service and service in general.
So i called in Vodaphone customer care for this and they told me that this will be resolved in Voda Store nearby.
So i went to Vodaphone store in Ranchi for the same.
First day , they told me that the link was down so they cannot do it.
Next day it was closed so i went on 19-10-2010 . After waiting in a long queue, one lady told me that my request cannot be processed.
Upon asking why , she replied arrogantly : Your postpaid number is from Delhi , so all i can do is i can transfer your number to postpaid Ranchi(the place i am currently in). and after 4 months you can raise a request to transfer this number to prepaid.
Not sure about the process , i tried my luck with a differently lady (little less arrogant) and she told me that : “since you got this sim from your office as corporate connection , you have to reach out to them to get it transfered “. As she was explaining the other lady came in and told her to not process her “client”.
It occurred on: 8/10/2020
I would like them to process my postpaid to prepaid transfer asap , without procrastinating more , so that i keep paying monthly bills.
This is stupid process from Vodaphone as yes , they have successfully tied me in a loop to keep on paying monthly rentals even though i don’t use it and i cannot loose the number.
But, one the other hand , every single day i keep inspiring more and more people to not use Vodaphone and loose their service by sharing my experience which in my opinion is way worse than money. Unless vodaphone thinks otherwise.
Also , i would like some decent chap at vodaphone to call Vodaphone store at Hariom tower , Ranchi and just inform them that one old guy who got us our freedom once said
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption on our work. He is the purpose of it. He is not an outsider on our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.
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I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
Rahul Raj
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