| Name of Complainant | |
| Date of Complaint | February 13, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I am Debabrata Bhattacharjee my Airtle No is 8013353598, i want to port to JIO but not working last one month, i already mail to 121@airtel.com but still not reslove.
Bellow attached details mail conversion:
Warm Regards,
Debu B
debabrata.bhattacharjee@futureretail.in | Cell : +91- 8334981600 & 8013353598
To: “Debabrata Bhattacharjee” <debabrata.bhattacharjee@futureretail.in>
Sent: Tuesday, February 12, 2019 9:57:20 AM
Subject: Re: 8013353598
Dear Debu,
Greetings from Airtel!
This is in reference to your email regarding unable to send SMS to 1900 from your airtel mobile number 8013353598.
At the outset, I regret the inconvenience caused to you.
I would like to inform you that your concern has been registered with reference number CLSMS30212980004 and the same would be resolved by 13-02-2019 at 02:12:00 PM.
We request your cooperation.
Thanks for reaching out to us. Delighted to assist you.
Best Regards
Mamatha Pulicherla
Advisor : Customer experience
Bharti Airtel Ltd
HiI try your SMS PORT<>MOBILE NUMBER to 1900. but same issue. please rectify for the same asap.Warm Regards,
Debu B
debabrata.bhattacharjee@futureretail.in | Cell : +91- 8334981600 & 8013353598
From: “121” <121@airtel.com>
To: “Debabrata Bhattacharjee” <debabrata.bhattacharjee@futureretail.in>
Sent: Tuesday, February 5, 2019 11:08:32 AM
Subject: Re: 8013353598DearDebu,
Greetings from airtel!
This is in reference to your email regarding UPC code not received for your airtel mobile number 8013353598.
I am disappointed to know that you have considered moving out of airtel network. Please do let me know in case you have any service related issue due to which you want to discontinue with your airtel mobile service. I will work towards the resolution and closure of your issue.
Further, please generate the UPC by sending SMS PORT<>MOBILE NUMBER to 1900. SMS charge as per your operator will apply. The UPC will be valid for 15 days from the date of generation. Further, I would like to inform you that due to some temporary issue you might have not received the UPC. So, I request you to kindly delete some message in order to receive the UPC code.
Further, if the problem persist, I request you to revert with the error message received along with the screenshot.
Thanks for reaching out to us. Delighted to assist you.
Best Regards,
Suseetha Reena
Advisor : Customer Experience
Bharti Airtel LtdOn Tue, 05 Feb 2019 at 09:36 AM <debabrata.bhattacharjee@futureretail.in> wrote:Hi,Problem is Porting Airtel to Jio ( Ex 1900 ), Please check and reslove asap.Warm Regards,
Debu B
debabrata.bhattacharjee@futureretail.in | Cell : +91- 8334981600 & 8013353598
From: “121” <121@airtel.com>
To: “Debabrata Bhattacharjee” <debabrata.bhattacharjee@futureretail.in>
Sent: Tuesday, February 5, 2019 9:06:05 AM
Subject: Re: 8013353598Dear Debabrata Bhattacharjee,
Greetings from Airtel!
I am unable to address your query, as the detailed requirement is not mentioned in your mail.
In case you have any issues/concerns with your airtel connection, please write to us with further details on the same.
Thank you for your co-operation.
Thanks for reaching out to us. Delighted to assist you.
Best Regards
Divyarani Sanu
Advisor : Customer experience
Bharti Airtel LtdOn Mon, 04 Feb 2019 at 11:19 AM <debabrata.bhattacharjee@futureretail.in> wrote:Hi,I am Debabrata Bhattacharjee, I AM NOT PORTING AIRTEL TO JIO.Please resolve asap.Warm Regards,
Debu B
debabrata.bhattacharjee@futureretail.in | Cell : +91- 8334981600 & 8013353598
Image Uploaded by debabrata bhattacharjee:
