| Name of Complainant | |
| Date of Complaint | July 5, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I regret taking an Airtel connection. There were several issues with your pathetic shameless service:
1) On 28th May 2022, I made a shifting request with request no. 10044061612 and it was shifted but not updated to your system. It’s not my mistake your employee is to blame for not updating.
Then, on 8th June, my internet stopped working earlier than the due date, so I had to recharge my broadband under the false impression that it was finished; after that, I contacted your customer service representative and he told me that my connection had been disconnected, I did not make it from your end. Because I didn’t have any idea about the same, I told him to cancel it. He assured me that he would cancel the disconnect request.
3) My internet stopped working on 14/06/2022 and with several follow ups on 15/06/2022, 16/06/2022, 17/06/2022 and 18/06/2022 it was resolved, and I asked them again and again whether my disconnection request had been cancelled and they said yes it had been.
4) On 23/06/2022, my internet stopped working again, so again I called customer service, and the representative told me they would restart the router, and everything would be fine, but because of my earlier problem, I inquired whether the deactivation request was yet to be cancelled, and your representative confirmed 3 times that it was.
5) On 29/06/2022 from early morning my internet stopped working. I tried contacting your customer care, but ended up not being able to get through. After that I came to know that there was an update going on in Airtel so I thought it would be fine the next day. However, the next day it was the same. So I called customer care and your executive disconnected my call in the name of transferring my call to a senior executive.
The next evening, I called and spoke with Mr. MADHUR (a very pathetic and shameless executive of yours) who laughed at my complaint and teased me with a pathetic tone. I disconnected and called back with a new executive, who listened to my complaint and promised that the problem will be resolved tomorrow, i.e., on 01.07.2022, and your team will contact me for follow-up but it never happened.
Once again, I called your team at 5pm, and now, after talking with your senior executive, I am compelled to write to you.
All I need is for you to tell me what I should do next. Either complain in the consumer forum about your services and misrepresent your services and miscommunicate with customer.
I sent mail to airtel regarding this same issue and they revert back that your problem will be resolved in 3rd July 2022 at 11.05 am but it didn’t happen and no one from Airtel call back.
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