| Name of Complainant | |
| Date of Complaint | July 9, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
I am the existing cutomer for Airtel for more than 10 years. For past 3 years am facing lot of issues in my airtel service. I have raised so many complaints regarding my issue. I have 3 postpaid connection and at home there is network coverage. Only 2g network is working and that too we can’t able to receive call or do outgoing call. Frequent call drops and i have raised many complaints for that. No response from them but still am paying every month bill without fail. Recently they insisted me to get fibernet broadband from my normal broadband plan. I agreed and that service is also not upto the mark. Installation was poor at my home. Last three months back I have updated my plan to one airtel family plan. Bundled with 3 postpaid connections, 1 broadband and 2 DTH and I have got the extra benefits for upgrading my dth box to xtream box. I have raised request for that a month ago. But still no response and I was continuously calling to airtel customer care and everyone gave me the false commitment like within 24 hours your issue will get resolved. More than 10 customer representatives I have been talked through. Recently talked with Supervisor Naveen and he told that he will call me back once these issues get resolved. But no one responded back for last couple of days. I really frustrated and because of this frustration I personally and officially got stressed. My work got impacted due to this and I hold my last month payment for these issues. I just want to relieve from Airtel network and need compensation for this poortl service.
My registered mobile number : 9840606017
Thanks.
Ramanathan S
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