| Name of Complainant | |
| Date of Complaint | February 1, 2026 |
| Name(s) of companies complained against | Jio Air Fiber |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Over the last two days (30–31 January 2026), I have lodged complaints twice vide Service Request Nos. SR00002Y0BGL and SR00002Y30IF.
– On 30 January 2026, an executive visited my premises. He checked the internet speed on speedtest.net and found it to be around 20–21 Mbps, remarking “Itna hi deta hai”. He then closed the case after verifying OTP from my mobile, despite my repeated explanation that the problem is not just low speed but fluctuating connectivity throughout the day and night, with the internet suddenly going off and requiring repeated switching off/on of the device.
– On 31 January 2026, I again raised a service request for the same issue. The executive who visited behaved in an unprofessional manner, stating “Bola to tha 10–20 Mbps hi deta hai”. He did not attempt any resolution, merely called his seniors, and insisted on closing the case by asking for OTP. I refused to provide OTP until the problem is genuinely resolved.
This repeated negligence and poor handling of my complaints has caused me significant inconvenience. I therefore request you to kindly take immediate step.
Image Uploaded by Naresh Prasad Sharma: