Name of Complainant	Pushpraj Kaurav
Date of Complaint	October 21, 2025
Name(s) of companies complained against	Eureka Forbes
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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I purchased the Aquaguard Blaze Insta Hot & Ambient 8-Stage RO, Dual Stainless Steel Tank Water Purifier from Amazon. Despite making over 20 calls to both Amazon and Eureka Forbes, the installation was delayed. Eventually, a person named Umar Bagwan (77960 61662) visited for installation.
However, Umar is not a qualified technician and lacked the necessary skills to install the Aquaguard Blaze machine. After installation, the machine did not function—it failed to dispense water. Umar informed me that a senior technician would visit to inspect the issue.

During the installation process, Umar punctured and broke my water pipeline, forcing me to shut off the main water valve. As a result, there is no water supply in my home. This has caused severe inconvenience, especially during my children’s exams and the festive season.

I request Eureka Forbes to urgently repair the damaged pipeline and provide ₹10,00,000 as compensation for the distress and damages caused.

For reference, the customer service executive coordinating the case was reachable at 81799 35585.

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