| Name of Complainant | |
| Date of Complaint | August 14, 2025 |
| Name(s) of companies complained against | Jio Digital Fiber Pvt Ltd |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Kind Attn:
Mr. Kiran Thomas [CEO, Jio Platforms Limited],
Mr. Anuj Jain [President, JioFiber],
Mr. Anish Roy [Chief Business Officer – Home (Fiber and Air)],
Mr. Mukesh Ambani.
Subject: Escalation of Discrepancies in JioFiber After-Sales Service and denial of request for cancellation of Jio Fiber connection.
Dear Sirs,
With deep regret and disappointment, I am writing to escalate the ongoing discrepancies in the after-sales services provided by JioFiber. I have been a JioFiber customer for more than a year now, and during this period, I have consistently faced issues with the quality of service in my area.
I have raised many service tickets regarding the same problems, but the response has been far from satisfactory. My Jio App is neither allowing to pickup the dates for service nor allowing to raise request for termination or cancellation of JioFiber Connection. I have tried all the means for raising the request for cancellation which includes Exploring My Jio App, writing email to jioficercare@jio.com, raising concern to there WhatsApp number. I even requested from Jio Care but their representative said that they dont have rights to raise complain or request for cancellation of connection. Each time I tried to contact customer care, offering no solutions other than repeating that you can raise service request /technician will visit. This lack of punctuality and professionalism severely impacts both my work and personal life.
What is even more disheartening is that I am paying for a service that was promised to offer the highest quality with 99.9% uptime, which is clearly not being delivered.
here is one ticket number using which you can get my account details and complaints that i made SR0002KRWUV. I have raised this complaint just because I am not getting any option to cancel my Jio Fiber Connection. I dont want resolution of my service request but I want to cancel my Jio Fiber Connection. I have already paid for another internet service provider and I want Jio team to disconnect my Jio Fiber Services which they are not doing.
I urge you to kindly look into this matter and take immediate action to resolve these persistent issues, as they are affecting both the customer experience and the trust in JioFiber’s service quality.
Thank you for your attention to this matter. I look forward to a prompt and effective resolution.
