| Name of Complainant | |
| Date of Complaint | December 27, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Airtel team,
I am Mr. Pavan Kumar Jadaprolu, your customer, who is having a fixed broadband connection 040100907029_ap. I decided to take my uncle’s help to raise a case in consumer court for the stress and damage you made. In order to make it clear a detailed mail was written.
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Around 1 month back am a very big fan of Airtel. From last month i.e Nov-2021, because of your team’s incapability and cheating, multiple times on the same query and plenty of mistakes done and we are vexed up. You can refer to screenshots SMS. And I had all the call records.
1. On 19th Nov 2021 first time and my request no is:10001760996, I requested to move my connection from Manikoda (Hyderabad-500089) to Alkapoor Township, Manikonda (V) itself (Hyderabad-500089). Resolution Time Mentioned is 24 Hours.
>> No call/response received till 27th, meanwhile, I enquired twice about the late, but no response.
2. On 27th Nov 2021 decided to quit Airtel and my request no is:10002390986
>> I got a call from the retention team, a rootless guy. I said, “If you want me to retain, please address my change address request.” This person closed my request no is:10002390986.
>> When I call to customer care again, they said it was not possible to reopen and I can raise another request.
3. Because of that mindless fellow – again it was my job to raise another request to close my connection. It was done on 3rd Dec 2021, and my request no is:10002819053.
>> Again a call came from the retention team, without going through customer requests. What was the point of having a retention team? This time I clearly said am waiting for the closure of my account as you have failed to change my location.
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4. Now, suddenly I got an SMS saying my request no is:10008732910 is registered on 14th Dec 2021.
>> This service request was not made by me. But what happened to the request raised on 19th Nov 2021. And am not finding it as well on my dashboard.
>> On 15th Dec 2021 again another SMS, saying “Hi, we are glad to confirm that shifting of your Airtel Xstream Fiber connection is feasible at your new address. Our engineer will call you within 24 Hrs” — NO ONE CALLED AFTERWARDS. And it was not done as promised explicitly of possibility.
5. After waiting 6 days, called back customer care on 20th Dec 2021, to know the status and spoke with Mr. Nithin Supervisor. He promised me and said happened is happened am very sorry for everything it will be closed before 24 hrs at any cost.
>>Till today by the end i.e 22nd Dec 2021 18:45, no one had called me, and no connection is moved.
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How can your team close or raise complaints without client involvement? Why they were changing my complaint dates?
Why does false promising SMS come on 15th Dec 2021? Why there was no response afterward?
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IS THERE ANY MEANS DOES AIRTEL TEAM WORKING AS EXPECTED IN MY CASE?
IS THERE ANY POINT ONE CAN SAY WE ARE WORKING FOR 0 COMPLAINTS WITH OUR CUSTOMERS?
IS IT THAT MUCH DIFFICULT FOR AIRTEL AND THE VERY POOR RESOURCES YOU HAD, TO CHANGE MY CONNECTION, WHICH WAS IN A 3 KM RANGE FROM OLD PLACE TO NEW PLACE, THAT TO WHEN AM LIVING IN METRO CITY?
IS THERE ANY VALUE FOR MY DETAILED MAIL, STILL BELIEVING THAT SOMEONE WILL DO CORRECTIVE STEPS AND RESOLVE MY ISSUE?
IS THERE ANY RETURN BACK THAT WILL COME TO ME CONSIDERING A VALUABLE CUSTOMER?
IS THERE ANY USE OF CONTACTING A CUSTOMER CARE EXECUTIVE AND AFTERWARDS A SUPERVISOR?
ALL THE PAIN – AS AM NOT HAVING CONNECTION AND NOT CHANGING IT TO MY NEW ADDRESS- IS BARING BY CUSTOMERS AND ALL THE TEAM WHO ARE INVOLVED ARE PEACEFULLY ENJOYING THEIR DAY.
Thanks for everything…
Image Uploaded by Pavan Kumar Jadaprolu: