| Name of Complainant | |
| Date of Complaint | September 21, 2023 |
| Name(s) of companies complained against | spicejet airlines |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
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Sir,
PNR YBG2NC
Greetings. On 25th August ’23, your colleague called me and insisted to make the same payment for the second time, even though I told her I have already been charged and the money is deducted from my debit account.
She claimed it would be refunded and to send an email to customer relations, from then on I have been sending constant emails and finally they confirmed on the 1st September that my details have been sent to the concerned department for refund on priority and that I’ll receive my refund in 7 working days. Snaphots and details of everything, which have been enclosed.
I have still not received my refund and they are not even responding.
1) Card Number – First 6 and last 4 digits only- 555942 9064
2) Card Holder’s Name- Rina G
3) Date of transaction- 25 Aug 2023
4) Bank name- Federal Bank Residency Road, Bangalore
5) Transaction reference number/ Order Id- PNR YBG2NC
Bank transaction numbers – 699855- 1021 Rs
459933- 1021 Rs
Snapshots of Debit card deduction and bank statement enclosed of Debit card being charged 2 times.
6) Amount debited- 1021 Rs (Bank Sms of transactions snapshots included. Also bank statement for transaction done 2 times – Sl No 5 and SL no 6 – confirming same transaction being charged 2 times)
Image Uploaded by Rina G: