| Name of Complainant | |
| Date of Complaint | May 13, 2020 |
| Name(s) of companies complained against | phonedeals.in |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Please refund my amount INR 7999.00
Dear Sir,
I had seen on your website that Redmi note 7 Pro with cost 2999/- with discount. While making payment by UBI DEBIT card, total amount INR 7999/- was deducted from my account while I was trying to purchase this mobile at Rate INR- 2999/-. But extra 5000/- rupees has been deducted from my account. Now as there was discrepancy in showing rate and purchasing at your website, that is why i could find what exact amount is before paying. Now your customer care number (8448440689) is not working. Nobody is picking the phone. Emails are being bounced back to my inbox. What is the matter?
Now i want cancel this order as i was expecting Rs 2999/- which was in my budget beyond this amount i cannot purchase. Please cancel my order immediately and send me a confirmation mail that you have cancelled my order and also mention credit of 7999/- Rs in my account.
There following there figures showing various states of payment
Information Redmi Note 7 Pro (@INR2999) – clicked pay option assuming that only 2999/- will be deducted from my account and I will have this phone.
Figure 2 is showing the payment confirmation of INR 7999/- which I did not want to pay this amount as I was paying only 2999/-
In figure 3, I tried to complain regarding this but could get any response.
My Receipt No. is: #1340568147
Payment ID No. 10184840335
Merchant Order ID: 1340568147
Kindly let me know what will be the procedure for cancelling this order and return back my money.
Image Uploaded by Parmesh Kumar Singh: