| Name of Complainant | |
| Date of Complaint | July 14, 2023 |
| Name(s) of companies complained against | Hopper |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Officer,
I hope this letter finds you well. I write to you with a heavy heart, seeking your assistance regarding a deeply troubling experience I encountered with Hopper Company and its associated agent which the vendor is RENTAL 8 and supplier the MODE COMPANY.
On 12nd July, my friend navigated the Hopper platform with the intention of booking a car using my phone. However, she was merely previewing the order without any intent of finalizing it. To my sheer surprise and dismay, I found that the funds for the booking were deducted from my account without any clear warning or confirmation prompt.
I promptly reached out to Hopper, expecting a straightforward resolution. Unfortunately, they deflected responsibility by stating that the funds were taken by the agent. With hopes of resolving the issue, I contacted the agent which is RENTAL 8 but was met with further disappointment as they passed the blame back onto Hopper. This has left me in a relentless cycle of blame-shifting, with my refund still out of reach.
I find this situation to be in stark violation of the principles of the Fair Trading Act. All I sought was a simple cancellation of the order and a full refund, but I now find myself in a seemingly endless loop of deflection and irresponsibility.
I have made my utmost efforts to resolve this issue, including multiple correspondences with both Hopper , MODE company and the agent, to no avail. I implore your esteemed agency to intervene and provide the necessary assistance.
Enclosed with this letter are all correspondences with Hoper and the agent. If you need, I can give you the details of the order, and proof of payment.
Thank you very much for your assistance. I look forward to a swift resolution to this predicament.
Best regards,
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