| Name of Complainant | |
| Date of Complaint | April 4, 2022 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Extremely frustrated and feel cheated by the way I have been treated by your Sell Back Dept. and the Rep who came to collect the phones. Had registered 3 iPhone (5c, 5s, 6s) models under Sell Back program and 2 of the phones were rejected by your Sell Back dept. from being picked up despite qualifying well for a sell back value. Looks like Flip Kart has come with a ponzi scheme to trap and entice the customers into thinking that they could get some E Vouchers which is not entirely correct as they rejected 2 out of 3 iPhones under this scheme. Also the 3rd phone which is a 6S iPhone had a slight crack on the screen; hence was undervalued by more tan 60 % of the original agreed amount which again I thought was not a fair pricing.
Details about the pickup service team:
Seller: XOQEBANtrade
Phone: 044 4816 3868 PIN: 124
The Flipkart website has clearly mentioned the reasons under which the phone can be rejected.
Issues leading to rejection of Sell-Back:
Phone does not switch on.
Brand/model is different from what is mentioned.
Screen lock or iCloud lock (Apple phones) are not disabled.
IMEI, on dialing *#06#, does not match.
But my phones 5S and 5C were rejected for reasons unknown as they do not fall under any of the above 4 mentioned points and hence qualify well for a Sell Back Value.
Details of my 3 iPhones:
—————
My old iPhone 5c –
IMEI 358549051780124
Sell back value: 1000
Sell Back Order ID: OD124557230823412000
* They rejected it from accepting it
—————
My old iPhone 5s –
IMEI 352042061177453
Sell back value:: 2250
Sell Back Order ID: OD124557276651416000
* They rejected it from accepting it
—————
My old iPhone 6s –
IMEI 358569073232813
Originally agreed sell back value:: 5750
Actual sell back value: 2,250
Sell Back Order ID: OD124557289495843000
* I declined to give it away due to a v low price quoted as an exchange value.
—————
I asked him simply to leave the place as I wanted to raise a high level escalation complaint regarding all this. So, please tell me what Am I supposed to do? Would you give me a solution or should I go to press and social media in exposing this sham.
Extremely annoyed!!
B. Ravi Shankar
Coimbatore, TN.
India.
