Name of Complainant	Netheen
Date of Complaint	June 26, 2019
Name(s) of companies complained against	Phonepe
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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am phone pe user phone no 63*****79. Phone pe has been running a scam n fooling people with fake offers where no money /scratch card gets credited. I received an offer where in if i scan n pay at any shops i will receive scratch card, mentioning any merchant (not explaining merchants registered with phone pe). even after making transaction i was told that merchant is just a user of phone pe!!How will i know that if shop owner is merchant or user? There is no exclusion mentioned about users not considered merchants in T&C clearly?? \To my horror when i asked phone pe to delete my account , they refused to do it. Nor they were able to provide any Nodal officer details, other than support email!! Phone pe claims they are right to keep user personal details even if user wants to delete/uninstall phone pe!! I have not only been cheated but also harassed by Phone Pe. My personal info such as phone no, transactions, bank account no, UPI id , etc is stored in phone pe app. I dont see the need to hold this info, if user doesnt wish to be associated with Phone Pe.I like to phone pe to delete all my personal info along with compensation for cheating & harassing me!! Transaction id :P1906181738322489156079 Merachant : BharatPe90300030158@yesbankltd..The transaction i made was to a merchant and its named “Bharat Pe ” . terms and conditions states offer valid for any merchant!!So why exclude this one? T&C doesn’t say selected merchants/shops? Legally i am entitled to choose who has access to my personal info, I have not agreed to any T&C that states Phone Pe will keep my personal info and not delete!!This is breach of contract!! If Phone cannot delete my personal info, i need 10,000 as compensation , as they have violated T&C and kept in dark!!

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