Phone locked despite payment done, reason being bounce charge not paid, but cannot contact customer care

Name of Complainant Amie Juliana Siyaranamual
Date of ComplaintJuly 16, 2024
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Amie Juliana Siyaranamual:

I take EMI of Samsung mobile handled by DMI, but I was charge with bounce charge and my phone was locked despite payment. No customer care number functioning.

Image Uploaded by Amie Juliana Siyaranamual:

Phone locked despite payment done, reason being bounce charge not paid, but cannot contact customer care

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