| Name of Complainant | |
| Date of Complaint | December 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have a number which was in safe custody mode with adequate credit balance of more than INR 400. However, out of the blue, this number was put in permanent disconnection mode, and a cheque for the balance was purportedly sent to me.
The same thing happened in june 2019. The number was in safe custody and when I called customer service to activate the number, I was informed it had been permanently disconnected due to a “back-end technical problem”, and that I would have to visit a store to get a new SIM card and verify my identity, etc to get it activated again. I had to spend a significant amount of time in the Airtel store, and was at one point even told to go to Bangalore to get it activated again, since the number had been issued there!!! After spending time with Airtel representatives rather than family and friends on my hard-earned vacation, I finally had the number activated again.
This year, the same incident has been repeated. However, I am not in a position to visit the store since I am not in the country. I have called airtel customer service several times in the last 2 to 3 months since the number again got disconnected and have got no resolution.
Why is my number getting permanently disconnected? With NO information? Even when there is a credit balance? Why is customer service doing nothing about it? How can I get my number back? I possibly can’t travel to India now, so don’t expect that I will.
Please help!
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