| Name of Complainant | |
| Date of Complaint | June 23, 2018 |
| Name(s) of companies complained against | PayTM Complaints, PNB & PayTm |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked train tickets on 23 Apr 2018 through PayTM using UPI of my PNB account. But the transaction failed in between, though the amount 5485 was debited. And inspite complaining to both PayTM & PNB so many times I have not got the refund till date which is two months from now. Refer screenshot for this.
The second case was train ticket cancellation which I did on 19 May but refund is still due. I used PayTm & PNB UPI for booking the tickets. The message sent by PayTm for this is as under –
Train ticket has been cancelled for below traveller(s) and refund of Rs. 5415.00 initiated.
Gaurav Mathur
Neha
Ashish Mathur
Shilpa
Aashvi
Ajmer Jn(AII) to Jalandhar Cant(JRC), 19 May 2018,
Aii Jat Express – 12413, 3A.
Total Amount paid for above Traveller(s): Rs 5760,
Payment Gateway Charges paid during booking(Non-Refundable): (-) Rs 10,
Railway Cancellation Charges: (-) Rs 325,
Refundable Amount to be processed :Rs. 5425.
Cashback already added to your Paytm Balance: (-) Rs 10,
Refund to be processed :Rs. 5415.
If you have made part or full payment during booking through Debit Card/Credit Card/Net Banking, it could take upto 7 days for your bank to credit money in your account.
Paytm Booking ID: 5021429547.
For any assistance, contact 24×7 Paytm Trains helpline at 95553 95553 or https://paytm.com/care.
