| Name of Complainant | |
| Date of Complaint | July 15, 2023 |
| Name(s) of companies complained against | one97 communications limited |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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SIDDABATHUNI PRAVEEN
7-5-9, 1syt line srirampuram
Narasaraopet, Guntur Dist- 522601
[email protected]
9494542735, 7780117916
15-07-2023
Paytm Payments Bank Limited
Consumer Grievance Cell
Noida Sector-6, Gautam Budh Nagar
Uttar Pradesh, India
Pin: 201301
Subject: Complaint regarding Paytm account blockage and prolonged resolution time
Dear Sir/Madam,
I am writing to express my deep dissatisfaction and frustration regarding the blockage of my Paytm account, which has remained inaccessible for almost two months. As a loyal customer of Paytm, I have relied on the platform for numerous transactions and financial activities, but the recent experience has severely tarnished my trust in the services provided by Paytm Payments Bank.
Account Details:
Paytm Account ID: 919494542735
Registered Phone Number: 9494542735
I first noticed the issue on June – 2022 when I attempted to access my Paytm account, only to find it blocked without any prior notification or explanation. Since then, I have been unable to carry out any transactions, including money transfers, bill payments, and purchases. This situation has caused significant inconvenience and financial distress.
I understand that security measures are essential to protect users’ accounts; however, the lack of communication and transparency regarding the blockage of my account is unacceptable. I have made multiple attempts to contact Paytm’s customer support through various channels, including phone calls and emails, but have received no meaningful assistance or resolution.
Moreover, the extended duration of the account blockage is completely unjustifiable. As a banking institution, Paytm should prioritize swift and efficient resolution of customer issues. I have adhered to all terms and conditions outlined by Paytm and have not engaged in any fraudulent or suspicious activities that would warrant such a severe penalty.
I kindly request an immediate resolution to this matter and the reactivation of my Paytm account. I urge you to conduct a thorough investigation into the reasons behind the account blockage and provide a detailed explanation for the prolonged delay in resolving this issue. Additionally, I expect appropriate compensation for the inconvenience, financial losses, and mental distress caused by the inaccessibility of my account.
If this matter is not addressed promptly and adequately, I will be compelled to escalate the issue to relevant consumer rights organizations and regulatory authorities. I trust that Paytm, as a reputed financial institution, values its customers and will take swift action to rectify this situation.
I have attached supporting documents, including account statements and communication records, for your reference. Please acknowledge receipt of this complaint and provide me with a timeline for resolution.
Thank you for your immediate attention to this matter. I look forward to a prompt and satisfactory resolution.
Yours sincerely,
SIDDABATHUNI PRAVEEN
