Payment was failed during IRCTC on 04th June 2019, But I didn’t get my money back in my account

Name of Complainant	Shipra Sonam
Date of Complaint	June 12, 2019
Name(s) of companies complained against	AXIS BANK
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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Text of Complaint by Shipra Sonam:

My transaction was failed during ticket booking on 4th June 2019 but still, I didn’t get money back in my AXIS bank account.

IRCTC login ID is “rvdirecter91”
Please refund my money in my axis account.

Transaction detail:
Account Name: Shipra Sonam

Account Number: 916010028371299

IFSC Code: UTIB0001527

Transcation ID: ECOM PUR/IRCTC/1204770770/040619/11:05

Image Uploaded by Shipra Sonam:

Payment was failed during IRCTC on 04th June 2019, But I didn’t get my money back in my account

Consumer Complaints Court