Payment successful but Delhivery app showed unsuccessful

Name of Complainant Katyayani Gupta
Date of ComplaintJuly 15, 2023
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Katyayani Gupta:

Today I made a payment of Rs 2498 my payment link provided by Delhivery courier person through PhonePe App and the payment was successful from my side but the Delhivery person said that the payment is unsuccessful and his app is showing unsuccessful payment. He said to pay in Cash which I refused and then told me that I’ll receive the refund in 24 hours.
Please help! I’ve attached the transaction details for your reference. My Delhivery AWB no. is
16602217807213

Image Uploaded by Katyayani Gupta:

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