Name of Complainant	DR.MARY RAJKUMAR
Date of Complaint	July 13, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by DR.MARY RAJKUMAR:

From

Dr. Mary Rajkumar MBBS

35,Lourdhu Nagar West Street20-06-2020

K.Pudur, Madurai – 625 007

 

To

AIRTEL Customer Service

 

Sir,

 

Sub:  Safe Custody – CHANGE IN PAYMENT METHODS WITHOUT NOTICE

My mails to airtel 121@inairtel.com not helped

Ref: MOBILE Phones  9344101017  /   9362610109 and 0452 4952528

We are not able to make payments for the bills raised for the following reasons.

 

1. Till now I was Paying through net banking through Karur Vysya bank.
2. Now you have changed the method to pay during lock down period
3. We seniors are new to digital payments. So we are not able to make payments through Airtel Thanks etc
4. Karur Vysya Bank is not the one in the list.
5. Also we can not allow anyone to come home and teach us.
6. You have not kept your outlets to receive cash.
7. When we joined you there was an option to pay cash in your showrooms.
8. Under these conditions and during pandemic you can not threaten us with late fee penalty. It is legally and morally incorrect.

OR

9. Please depute someone to collect cash or cheque from us – door step service.

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