| Name of Complainant | |
| Date of Complaint | September 19, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Latest Complaint No. : 31- 3713653384415 ( Registered on 26th Aug., 2021 & Closed on 28th Aug., 2021, closed due to transaction details not provided) This is my latest complaint no. I was complained about the same issue from 23rd June, 2021. Every time the Executive told me that my complaint has been accelerated by them & the backend team working on this.
I have 5 nos of AIRTEL. Out of that 2 Nos. in the corporate plan.
Above mentioned 3 AIRTEL nos now registered with Retail plan of Rs. 897/- earlier was in Corporate Plan.
In the month of June-2021 I have received the Bill of Rs. 1058/- for pay. for above mentioned 3 Airtel nos.
I made the payment of the same amount on 19th June 2021 in the following account through NEFT Transfer. this details received me from the AIRTEL by the emails from enterprise on 12 June 2021 at 15:09
Beneficiary name- Bharti Airtel Limited
Account number- 000705024029
Account Type- Current Account
Bank name- ICICI Bank Ltd
MICR code- 110229002
Branch- ICICI Bank Ltd 9 A Phelps Building, Connaught place inner circle New Delhi- 110001
IFSC- ICIC0000007
SWIFT CODE- ICICINBBCTS
But, after having made payment I was receiving the due payment messages & IVR calls, So i visited the AIRTEL store @ Karve Road Branch. The Manager Mr. Sayyad has told me to do the payment again, and earlier payment will be credited to your current bill or returned to your bank account. Hence I made payment by Debit card on 26th June, 2021 which was reflected into the bill as payment received.
But, till the date that NEFT payment has not been credited into my bill & not yet returned to my bank account.
I am attaching some details for your reference.
1. The transaction receipt dated 19th June 2021 of Rs. 1058/- payment made by NEFT.
2. Attaching my current bank account statement from the date 18/06/2021 to 14/09/2021
3. The confirmation received from ICICI bank that the AIRTEL bank account has been credited by the same amount which was transferred by me.
4. The email copy received from enterprise on 12 June 2021 at 15:09
Now, let me know, where is the problem to credit the amount in to my bill amount OR returned to my
Requesting you to look into the matter seriously and revert me with a solution.
