| Name of Complainant | |
| Date of Complaint | July 17, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I had a broadband connection when I was living in Gurgaon earlier this year. The connection was taken on a 6-month advance rental plan, the payment of which was made in March 2023. I shifted to Noida in May 2023 and got that connection shifted. Now I am getting calls from Airtel that I haven’t paid my bill and there is an outstanding on my Gurgaon account. I fail to understand that if I have already paid 6 months in advance how is my bill due? Also, they are saying that they have paid a refund which I haven’t received.
I fail to understand that if a consumer has paid in advance, they are paying the customer back and then harassing him/her that the bill is not paid.
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