Payment deducted booking not confirmed

Name of Complainant Sumitra Baheti
Date of ComplaintJune 20, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Sumitra Baheti:

I tried booking a hotel through Agoda application on 16. 06.2021 and the amount of INR 7890.64 got charged to my card favouring to “Retail Domestic PT Mumbai” but didn’t get booking confirmation. When contacted agoda, they said they could not find my booking or transaction details and could not be of any help. This is a fraudulent process incorporated in Agoda payment gateway. Please help to  refund my amount. Thanks

Image Uploaded by Sumitra Baheti:

Payment deducted booking not confirmed

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