partial refund of the security deposit for free trial offer

Name of Complainant Suresh Moka
Date of ComplaintFebruary 4, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Suresh Moka:

Took the free trail for the month of December-2021.
Connection activated on 1st of Dec 2021.
Deactivated on 30, Dec 2021.

Box was returned to the Jio personnel on 2nd Jan 2022.

I only got a partial refund of 500. When taken to their customer care, they responded with the below message :

As I see that you have returned the device post 60 days of the activation of the trial offer, so you are not eligible for a refund of installation charges.

When asked about how come there is 60days from Dec1st to Dec30. They are not responding.

Image Uploaded by Suresh Moka:

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