| Name of Complainant | |
| Date of Complaint | June 11, 2024 |
| Name(s) of companies complained against | Park Royal Holidays Pvt. Ltd. |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hello,
Client ID: 13359
I took membership of this company for the next 10 years. I purchased a membership plan in Jan’24 in Jamnagar. During the membership process, they promised to provide a complete 6N/7D international package for 2 adults and 2 children (below the age of 12 years). This was also mentioned in the welcome letter Also.
I made my first booking request in Jan’24, and the reservation team informed me that they would update me in the first week of March’24. I patiently waited until March, but then I was told to make a fresh request for international booking. In March, I made a new request for the period of June-Aug’24. The reservation team replied that they would update me in the first week of May. Again, I waited until May and received an email stating that they could only provide a 3N hotel booking in international locations.
I called them to explain that I have a total 6N/7D package for 2 adults and 2 children as per my plan. I also mentioned that my destinations and dates are flexible, and they can verify their inventory to confirm when I can get the full 6N/7D package. However, they continue to send me similar emails daily, stating that they can only provide a 3N hotel booking. This is completely unacceptable and fraudulent towards their members.
Furthermore, they are asking for AMC fees, which I am ready to pay subject to receiving a full 6N/7D booking confirmation. It is not understandable why they don’t have availability every time. This is a clear case of cheating and fraud. I need to file legal and police complaints against the company.
Image Uploaded by RUSHIRAJ JANI: