Paid principal amount..still interest are charging and growing up.. not getting any resolve

Name of Complainant Dr DIBENDU KR Bej
Date of ComplaintJuly 10, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Dr DIBENDU KR Bej:

I have been already paid my Principal lending amount 2254/- to Aditya Birla group Customer care representative on call.
They promised me to waive off the extra charges, but still penalties are getting added to my account.
I complained several times from the past 3 months to each Customer care representative of Paytm as well Aditya Birla.
They promised that it will be solved but still it is not resolved.
My Cibil score is getting affected very badly.
Now representative are giving thread for the interest money.
You can listen the recording of the calls

Please look into this and do the needful at the earliest to resolve the issue.

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