Paid credit card bill through Billdesk, amount deducted but not credited to Credit Card A/c

Name of Complainant Wincy Nadar
Date of ComplaintDecember 19, 2018
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Wincy Nadar:

Card no: xxxx xxxx xxxx 5949
Payment amount Rs. 6083.00
Payment date: 29th November 2018
Payment through: Billdesk

I made the payment through HDFC billdesk on Nov 29, 2018 using my ICICI bank account. The amount got debited from ICICI on the same day. The transaction receipt from Billdesk states that it will take 3 working days to credit the amount in the recipient’s A/c. But it’s been more than 15 days, the amount is neither credited to the HDFC credit card nor have I received the refund in ICICI A/c. And Billdesk claims to have successfully transferred the fund. Such a fraud company. And does not even reply to the query or pick up the phone.

If they have transferred the amount successfully, in that case provide me the Account details in which the money was transferred.

Image Uploaded by Wincy Nadar:

Paid credit card bill through Billdesk, amount deducted but not credited to Credit Card A/c

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