Pack validity

Name of Complainant Pooja
Date of ComplaintJuly 18, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Pooja:

I have 2 mobile numbers. On  itg the numbers I observed that packs are expiring way before validity date. For example 379 pack which is for 84 days expired in 60 days. On the other number i recharged 49 rs basic pack for 28 days. On top of that I have recharged 98 rs and 251 rs data pack which are valid as per base validity. I did not receive 50 gb data at all, though base pack validity is for another 10 days. I have used only 9 gb data with in less than 20 days.called cx care multiple times only to listen fake promises Nd not even ivr responds properly. Worst AI IVR. Have a customer support number atleast which is functional.

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Pack validity

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