| Name of Complainant | |
| Date of Complaint | June 27, 2021 |
| Name(s) of companies complained against | Oyo Hotels & Homes |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I booked a room at 11:00 am and paid the booking amount then I changed my plan and cancel my booking at 12:15 pm .I don’t get any refund message from oyo regarding my booking so I called oyo helpline number first they told my refund must start within 24 hours but later they told me I can’t get my refund because booking was cancelled after 9:00 am .
I explained them that I make booking at 11 am how can I cancel at 9 am . They told this is oyo policy.
Image Uploaded by Asha: