| Name of Complainant | |
| Date of Complaint | May 9, 2023 |
| Name(s) of companies complained against | Make my trip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I wanted to raise my voice and share my concern about pathetic experience and No mercy situation faced while traveling to Kashmir by selecting Make My Trip(MMT) Kashmir holiday package.
I selected 4N/5D Srinagar Holiday with Gulmarg and Pahalgam. Package also include To and Fro flights (Udaipur to Kashmir and Kashmir To Udaipur) and cab travels. I traveled along with my wife, 1 kid (9 years) and my father in law (65years).
Being a first time traveler I had no clue about stay and I trusted MMT to plan my travel, stay and sightseeing logically, effectively and efficiently. But despite of paying 2,34,488 INR hard earned money there is no value for money.
1. Inappropriate Stay: All 4 nights stay were planned in houseboat which was very far from Ghat and it was risky in case of emergency because there is no ground connectivity/ zero activities on boat. We had huge dependency on Shikara. Instead Tour Manager should have planned 1/2 nights on Houseboats and rest on hotels where we could have moved outside on street side food options.
2. Poorly Planned Flight Itineraries: I missed my connecting flight from Delhi to Udaipur because the flight was rescheduled. MMT tour manager should have take care of my flight rescheduled since the travel was included in package. I reached out to MMT Relationship Manager Ms. Sonam and she suggested to reach out to MMT Onground staff. I tried contacting MMT Onground IVR but could not connect to customer support executive because of error in their IVR system. Despite of entering correct booking ID my call was not getting connected. I literal begged to MMT Relationship Manager but still she insisted to wait until I hear back from MMT Support. We all were badly tired after spending hectic journey and we were desperate to reach home to relax. But MMT support didn’t call me back for over 1.5 hours hence I decided to talk to carrier which I missed and I requested them to help me with another flight which they agreed to alot next day flight. That means I had to stay unnecessarily at Delhi. Until then I still didn’t received call back from MMT support. My father in law being diabetic I had to take him to hotel and my kid was irritated too since we were left mercilessly at Delhi Airport with no clue because we haven’t got any support from MMT. It was very painful situation for me because I was helpless. Finally I decided to book a hotel near by airport and stay for a night to travel back to Udaipur next day. My entire schedule got disturbed because I supposed to join office the other day. After 3/4 hours I got a call from support to apologize but resolution outcome. We were again left helplessly with no resolution and reimbursement.
Overall me and my family had very bad experience and pathetic support from MMT. MMT spoiled my family vacation and my hard earned money was wasted. Being from service industry it’s very hard to save such a big amount of 2.4 lakhs INR just to fulfill family wish and travel company like MMT cheat us by leaving us helpless. I will never ever planned my holiday package with MMT and raise general awareness by spreading my worst experience with them.
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