Name of Complainant	Robin Kumar
Date of Complaint	April 25, 2021
Name(s) of companies complained against	Indiabull dhani
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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HI,
I TOOK A LOAN FROM INDIABULLS DHANI ON MONTH OF AUG 2020, ON MONTH OF APRIL 2021 I MISSED THE PAYMENT DUE TO TRAVELING AND BANK ISSUE SO I RECEIVED A MSG ON 12 APRIL, 2021 (21:13) FROM DHANI THAT MY PAYMENT BOUNCED FROM THE BANK SO THEY ASK ME TO MAKE A OVERDUE PAYMENT SO NEXT DAY MORNING 13 APRIL, 2021 (08:56) I MADE A OVERDUE PAYMENT FOR 470 Rs. FORM PHONPE REF # T2104130856058184534339
AND AND PAID TO Dhani.rzp@icici AND KNOW THEY ARE ASKING ME MAKE ANOTHER OVERDUE PAYMENT FOR 475 Rs FOR SAME MONTH I DONT UNDERSTAND WHY I HAVE TO MAKE TWO OVERDUE CHARGES FOR SAME MONTH EVEN I MADE A PAYMENT  SO I TRIED TO call NUMBER FROM DHANI APP FOR THERE CUSTOMER CARE NUMBER TO CONFIRM AND THAT NUMBER NEVER UNREACHABLE BUT NOW EVERY DAY I GETTING COLLECTION CALL TO MAKE A PAYMENT AND THEY WILL FORCE ME AND SAYING THINGS SO BADLY TO MAKE A PAYMENT IN FULL COZ I HAVE OVERDUE PAYMENT WHICH I ALREADY PAID ON 13 APRIL, 2021. AND EVEN I TOLD I WANT TO MAKE MY MINIMUM DUE EVERY MONTH BUT STILL, THEY ARE CALLING ME EVERYDAY AND HARASSING ME. IF I AM MAKING PAYMENT AND ONLY ONE PAYMENT I MISS WHICH I ALREADY PAID SAME MONTH HOW COME COLLECTION WILL CALL ME.
FIRST THING DHANI IS ONE OF THE WORST APP I NEVER SEEN BEFORE FIRST THEY WILL NEVER ALLOW CUSTOMER MAKE A ADVANCED PAYMENT ON THERE APP COZ THEY DONT GIVE OPTION TO CUSTOMER SECOND THERE CUSTOMER SERVICE NUMBER NEVER ANSWER PHONE THERE NUMBER IS ALWAYS UNREACHABLE. DHANI IS WAITING FOR CUSTOMER TO MISS THERE PAYMENT SO THEY CAN GET PROFIT FORM CUSTOMER. PLEASE HELP ME FROM THIS COLLECTION I DONT HAVE ANY PROBLEM TO MAKE A OVERDUE PAYMENT BUT AFTER MAKING A PAYMENT REACIVING CALL FROM COLLECTION AND LISTENING ALL BAD WORD IT’S SO BAD. SO I WANT YOU PASS THIS MSG TO DHANI MAKE SOME CHANGES TO THERE APP FOR CUSTOMER ALSO.

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